Careers

Job description

Front Desk / Receptionist 

 

Job description

We are seeking a Front Desk Coordinator to join our team! You will be responsible for delivering high-quality customer service to our patients. This position requires excellent communications skills, strong organizational skills, and a customer service focus. Qualified candidates must be self-motivated, well organized, and be detail oriented.

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Job Responsibilities include but are not limited to:

Welcome patients and ensure patient satisfaction by following up with any requests or questions.

Ensure all patient emails, calls and texts get answered in a timely fashion.

Answer incoming calls and answer or document questions from patients for a timely follow up.

Keep track of invoices and charge patients for any outstanding bills.

Schedule new patient’s appointments and arrange appointments for follow-ups.

Create new patient e-records and make sure electronic intake forms are signed.

Assist with ordering supplies and equipment if necessary and assure the office area, reception area and entry area are kept clean and organized.

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Job Requirements

Strong customer service skills capable of having professional phone conversations and answering emails in a professional and clear way.

Being able to prioritize when several tasks need to be completed.

Candidates must be proficient in Microsoft Office, Outlook, Word, Excel and General computer skills such as working with several applications at the same time (Windows), clinical portals, calendar, email, etc.

Experience with videoconferencing apps such as Zoom and Teams.

Being able to navigate different file systems like Dropbox or OneDrive.

Very strong organizational skills.

Being able to work with other members of the team, including clinical personnel.

Job Types: Full-time, Contract

Salary: $18.00 - $25.00 per hour

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For more information:
305-901-5888
Job Type: Full-time

Salary depending on experience